AUTOO PAKISTAN PRIVACY POLICY
Effective Date: July 9, 2026
Last Updated: July 9, 2026
1. INTRODUCTION
AUTOO Pakistan ("AUTOO", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how AUTOO collects, uses, stores, processes, shares, transfers, and protects personal information when you use:
• AUTOO Pakistan Mobile Application
• AUTOO Driver Mobile Application
• AUTOO Fleet Portal
• AUTOO Website
• School Ride Services
• Delivery Services
• Corporate Transportation Services
• Any related products and services
By creating an account, accessing our platform, or using our services, you acknowledge that you have read and understood this Privacy Policy.
2. DATA CONTROLLER
Autoo Infosys LLP
Lahore, Punjab, Pakistan
Email: privacy@autoo.pk
Website: autoo.pk
3. SCOPE OF THIS POLICY
This Privacy Policy applies to:
• Riders
• Drivers
• Fleet Companies
• Delivery Partners
• Corporate Customers
• School Transportation Customers
• Website Visitors
• Mobile Application Users
4. INFORMATION WE COLLECT
4.1 Account Information
AUTOO may collect:
• Full Name
• Mobile Number
• Email Address
• Profile Picture
• Date of Birth
• Gender (Optional)
• Language Preference
4.2 Identity Verification Information
AUTOO may collect:
• CNIC Number
• CNIC Front Image
• CNIC Back Image
• Driver License Information
• Vehicle Registration Information
• Selfie Verification Images
• Facial Verification Information
4.3 Ride & Delivery Information
• Pickup Location
• Destination Location
• Route Information
• Trip History
• Delivery Information
• Distance Traveled
• Fare Information
• Ride Duration
4.4 Location Information
AUTOO may collect:
• Precise GPS Location
• Approximate Location
• Background Location Data (Drivers)
• Real-Time Location Data
4.5 Payment Information
• Card Information
• Mobile Wallet Information
• Bank Account Information
• Transaction History
• Payment Method Preferences
4.6 Device Information
• Device ID
• IP Address
• Operating System
• App Version
• Device Type
• Browser Information
• Advertising Identifiers
4.7 Communications
• Customer Support Messages
• In-App Chat Logs
• Phone Call Records
• Safety Reports
• Complaints
• Ratings & Reviews
4.8 School Ride Information
• Student Name
• Guardian Information
• Emergency Contact Details
• School Pickup Locations
• School Drop-off Locations
5. HOW WE USE YOUR INFORMATION
AUTOO processes information for:
Service Delivery
• Creating accounts
• Booking rides
• Assigning drivers
• Processing payments
• Providing receipts
Safety & Security
• Identity verification
• Fraud prevention
• Emergency response
• Driver screening
• Incident investigation
Customer Support
• Resolving complaints
• Investigating disputes
• Managing refunds
Research & Development
• Improving services
• Building new features
• Service optimization
Marketing & Advertising
• Promotions
• Discounts
• Loyalty programs
• Service updates
Users may opt out of marketing communications at any time.
6. AUTOMATED DECISION-MAKING & AI SYSTEMS
AUTOO uses automated systems to improve service quality and platform security.
Driver Matching
Algorithms may consider:
• Rider location
• Driver location
• Driver availability
• Traffic conditions
• Service preferences
Fare Calculation
Pricing may consider:
• Distance
• Estimated travel time
• Demand levels
• Traffic conditions
• Applicable taxes
Fraud Detection
Automated systems may analyze:
• Login activity
• Device information
• Payment behavior
• Location anomalies
• Suspicious activity patterns
Account Risk Assessment
AUTOO may automatically identify:
• Fake accounts
• Duplicate accounts
• Fraudulent transactions
• Safety risks
7. DRIVER PRIVACY POLICY
AUTOO may collect:
• Driver CNIC
• Driving License
• Vehicle Registration
• Vehicle Insurance
• Driver Photograph
• Driver Ratings
Driver information is used for:
• Verification
• Ride assignment
• Earnings processing
• Compliance monitoring
• Passenger safety
8. DRIVER SCREENING & BACKGROUND VERIFICATION
AUTOO may perform:
• CNIC Verification
• License Verification
• Vehicle Verification
• Criminal Record Checks (where permitted)
• Identity Validation
• Fraud Screening
Failure to pass verification may result in account rejection or suspension.
9. FLEET COMPANY PRIVACY POLICY
AUTOO may collect:
• Business Registration Documents
• Tax Registration Information
• Fleet Vehicle Information
• Fleet Driver Information
• Banking Information
Fleet operators must:
• Maintain accurate records
• Ensure compliance with laws
• Protect customer information
10. SCHOOL RIDE CHILD SAFETY POLICY
AUTOO School Ride Services are designed with enhanced privacy protections.
AUTOO may collect:
• Student Name
• Parent Contact Details
• School Information
• Ride Schedule
Student data is only shared with:
• Authorized Drivers
• Parents/Guardians
• Schools (where authorized)
• Emergency Responders
Enhanced safeguards are applied to children's information.
11. CNIC & BIOMETRIC VERIFICATION POLICY
AUTOO may request:
• CNIC Images
• Selfie Verification
• Facial Verification
Verification is used to:
• Prevent fraud
• Verify identity
• Enhance safety
Biometric data is processed solely for identity verification and platform security.
12. EMERGENCY & SAFETY FEATURES
AUTOO may provide:
• SOS Emergency Button
• Live Trip Sharing
• Emergency Contact Notifications
• Incident Reporting Tools
• Safety Monitoring Systems
Emergency information may be shared with:
• Rescue 1122
• Police Authorities
• Ambulance Services
• Government Agencies
when necessary to protect life, safety, or property.
13. AUDIO & VIDEO RECORDING POLICY
Where available, AUTOO may provide emergency recording features.
Recordings may be used for:
• Safety investigations
• Dispute resolution
• Law enforcement requests
Users will be notified before recording begins where required by law.
Recordings are encrypted and accessible only by authorized personnel.
14. INFORMATION SHARING
AUTOO may share information with:
Riders & Drivers
To facilitate trips and deliveries.
Fleet Partners
To manage transportation services.
Payment Processors
To process payments securely.
Cloud Service Providers
To operate our platform.
Analytics Providers
Including:
• Google Analytics
• Firebase Analytics
Mapping Services
Including:
• Google Maps
Notification Services
Including:
• OneSignal or similar providers
Legal Authorities
When required by law.
15. COOKIES & TRACKING TECHNOLOGIES
AUTOO uses:
• Cookies
• SDKs
• Pixels
• Analytics Tools
to:
• Improve website functionality
• Measure performance
• Personalize content
• Analyze traffic
Users may manage cookies through browser settings.
16. DATA RETENTION POLICY
AUTOO generally retains data as follows:
| Data Category | Retention Period |
|---|---|
| Account Information | Life of Account + 7 Years |
| Ride History | 5 Years |
| Payment Records | 5 Years |
| Driver Records | 5 Years |
| Fleet Records | 5 Years |
| GPS Data | 5 Years |
| CNIC Verification | 5 Years |
| Support Tickets | 5 Years |
| Safety Reports | 5 Years |
| School Ride Records | 5 Years |
Retention periods may be extended where required by law.
17. DATA DELETION REQUEST PROCEDURE
Users may request deletion through:
• Mobile Applications
• Website Support Portal
• privacy@autoo.pk
AUTOO may retain information where necessary for:
• Legal obligations
• Fraud prevention
• Tax compliance
• Safety investigations
18. DATA PORTABILITY
Users may request:
• Account Information
• Ride History
• Payment Records
• Driver Activity Records
Data may be provided in a commonly used electronic format.
19. USER RIGHTS
Subject to applicable laws, users may:
• Access Information
• Correct Information
• Delete Information
• Withdraw Consent
• Restrict Processing
• Object to Processing
• Request Data Portability
20. SECURITY MEASURES
AUTOO implements:
• SSL/TLS Encryption
• Access Controls
• Role-Based Permissions
• Multi-Factor Authentication
• Server Monitoring
• Fraud Detection Systems
• Data Backups
21. INTERNATIONAL DATA TRANSFERS
AUTOO may transfer data to service providers located outside Pakistan.
Where such transfers occur, AUTOO will implement reasonable safeguards to protect personal information.
22. LAW ENFORCEMENT REQUESTS
AUTOO may disclose information when:
• Required by law
• Ordered by a court
• Required by regulators
• Necessary to prevent imminent harm
All requests are reviewed before disclosure.
23. ACCOUNT INTEGRITY & FRAUD PREVENTION
AUTOO may suspend or terminate accounts involved in:
• Fraudulent activity
• Fake identities
• Unauthorized access
• Safety violations
• Repeated policy violations
24. ACCESSIBILITY & SPECIAL NEEDS
AUTOO supports accessibility features where available, including:
• Accessibility preferences
• Emergency assistance features
• Special transportation accommodations
25. PAKISTAN PERSONAL DATA PROTECTION COMPLIANCE
AUTOO is committed to complying with applicable Pakistani privacy and data protection laws, including future requirements under Pakistan's Personal Data Protection legislation.
AUTOO follows:
• Lawfulness
• Transparency
• Data Minimization
• Security
• Accountability
26. CHANGES TO THIS PRIVACY POLICY
AUTOO may update this Privacy Policy periodically.
Material changes may be communicated through:
• Push Notifications
• Email
• SMS
• Website Notices
27. CONTACT US
Privacy Officer
AUTOO Pakistan
Email: privacy@autoo.pk
Support: support@autoo.pk
Website: autoo.pk
28. CONSENT & ELECTRONIC ACCEPTANCE
By creating an AUTOO account, using AUTOO services, or accessing AUTOO platforms, you acknowledge and agree to this Privacy Policy and consent to the collection, processing, storage, transfer, and use of your information as described herein.
© 2026 AUTOO Pakistan. All Rights Reserved.